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Services
Comprehensive IT Support Services for Businesses
Consulting/ Project Management
We offer expert IT consulting to help your business tackle complex projects such as office moves, CRM software deployment, website updates, expansions, and Office 365 migrations. Our consulting services ensure that your IT projects are completed efficiently and effectively.
Proactive IT Helpdesk Services
Technology is the backbone of your business and it needs to function smoothly. Our proactive IT helpdesk services minimize downtime, reduce costs, and address potential problems before they arise. Our 24/7 support ensures that you always have expert assistance when you need it.
Cyber Security Services
Protect your business from cyber threats with our cyber security solutions. Our services include penetration testing, email security, compliance, and more. We implement best practices in cyber security to ensure your business is secure and compliant with GDPR, Data Protection, and Backup protocols.
At Active8, we understand the unique challenges faced by businesses. Our fully outsourced IT Support Services are tailored to meet your specific needs, allowing you to focus on your core business activities. Whether you need a fully managed service or ad-hoc assistance for your in-house team, we have flexible packages to suit your budget and requirements.
Cloud Services
Optimize your cloud environment with our managed cloud services. We help you transition from on-premise to cloud solutions like Microsoft Office 365 and Google Workspace. Our team ensures the security, reliability, and scalability of your cloud applications and data.
Temporary IT Support
Temporary IT Support at Active8 ensures your business maintains seamless operations during staff absences or peak workloads. Whether due to holidays, illness, or specific projects requiring additional expertise, our skilled IT professionals are available on short to long-term contracts.
Custom IT Solutions
We understand that no two businesses are the same. That's why we create custom IT solutions to address your specific needs, helping you achieve real results. From digital transformation to bespoke software development, our team provides solutions that integrate seamlessly into your business operations.
SERVICE DELIVERY KPI's
1,600
Service Desk Tickets
per month
98%
SLAs Met
23s
Average Waiting Time
100%
Customer Retention
94%
Same Day Resolution
99%
Customer Satisfaction
About
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What are the benefits of IT Support Services?IT support services provide proactive monitoring and maintenance of your IT infrastructure, reducing downtime and increasing efficiency. With Active8, businesses gain access to expert technical support, enhanced cybersecurity measures, and strategic IT planning, ensuring your technology aligns with your business goals. Our services include 24/7 support, cost-effective solutions, and customisable IT packages to fit your specific needs.
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What makes Active8's IT support services stand out?Active8's IT support services stand out due to our customer-centric approach, extensive expertise, and commitment to quality. We offer personalized IT solutions tailored to your business needs, backed by a team of certified professionals. Our proactive monitoring, 24/7 support, and comprehensive cybersecurity measures ensure your IT infrastructure is secure and reliable. With a focus on transparency and client satisfaction, Active8 delivers exceptional IT support that drives business success.
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Why should businesses choose Active8 for IT support?We offer customised IT solutions that align with your business objectives and budget. Our proactive approach to IT management reduces costs associated with downtime and cybersecurity breaches. With a dedicated team of IT professionals, we provide responsive support and strategic guidance to help your business thrive in today's digital landscape.
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How does Active8 ensure cybersecurity for businesses?Active8 employs a multi-layered approach to cybersecurity for businesses in Lincoln, Leicester, Nottingham, and the East Midlands. We conduct regular audits and assessments to identify vulnerabilities and mitigate risks. Our solutions include advanced threat detection, email security, compliance monitoring, and employee awareness training. We tailor our cybersecurity strategies to meet local regulatory requirements, ensuring your data and systems are protected against evolving cyber threats.
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Can Active8 assist with IT projects in Lincoln, Leicester, Nottingham, and the East Midlands?Yes, Active8 offers comprehensive IT project management services in Lincoln, Leicester, Nottingham, and the East Midlands. Whether you're planning an office move, implementing new software, or upgrading your network infrastructure, our experienced team can handle it. We provide end-to-end project support, from planning and budgeting to implementation and ongoing management. Our goal is to streamline your IT projects, optimize resources, and deliver solutions that drive business growth and efficiency.
JOIN OVER 650+ BUSINESSES THAT RELY ON ACTIVE8's IT SUPPORT SERVICES
Get in Touch
0333 999 7355
Unit 15, Halifax Court Fernwood Business Park, Cross Ln, Balderton, Newark NG24 3JP
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